Privacy Policy

Last updated: March 11, 2024

ExpatEmergency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our roadside assistance services and visit our website.

Information We Collect

Personal Information

When you register for our services or contact us, we may collect:

• Full name
• Email address
• Phone number (including WhatsApp)
• Physical address and location
• Vehicle information (make, model, year, license plate)
• Payment information

Location Information

When you request roadside assistance, we collect your GPS location to dispatch help to your exact position. If you opt into our GPS tracking service, we continuously collect vehicle location data.

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

How We Use Your Information

We use your information to:

• Provide roadside assistance services
• Dispatch tow trucks and service providers to your location
• Process payments and manage your membership
• Communicate with you about your service
• Send important updates and alerts
• Improve our services and customer experience
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Tow truck operators and roadside assistance partners who need your location and vehicle information to provide service.
• Payment Processors: Third-party payment services to process your transactions securely.
• Legal Authorities: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Access controls and authentication
• Regular security assessments

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for GPS tracking

Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@expatemergency.com
Phone: +1 (800) 555-0199